Agent Management
Manage your support team and track performance metrics
Total Agents
5
Active team members
Online Now
3
Available for chats
Avg Team Rating
4.8
↑ 0.2 from last month
Avg Response Time
1:32
↓ 15s improvement
Team Members
Showing 5 agents| Agent | Status | Rating | Customers Helped | Avg Response | Actions |
|---|---|---|---|---|---|
|
SP
Sarah Parker
|
Online |
156
this month
|
1m 12s
average
|
|
|
|
MJ
Mike Johnson
|
Online |
98
this month
|
1m 45s
average
|
|
|
|
AL
Anna Lee
|
Busy |
72
this month
|
2m 03s
average
|
|
|
|
JD
James Davis
|
Offline |
134
this month
|
1m 28s
average
|
|
|
|
EW
Emma Wilson
|
Offline |
89
this month
|
1m 15s
average
|
|
Team Performance
Last 7 days
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Top Performers
1
SP
Sarah Parker
156 helped • 4.9★
2
JD
James Davis
134 helped • 4.8★
3
MJ
Mike Johnson
98 helped • 4.7★
Routing Settings
Configure how incoming chat requests are distributed to agents.
First Available: Any agent can accept. Round Robin: Rotates among agents. Least Busy: Agent with fewest active chats.
Agents manually accept chats from the queue.
Offline Settings
Configure what happens when no agents are available to handle live chat requests.
Visitors can leave their contact info when no agents are available