Chatbot Settings
Customize your chatbot's appearance, behavior, and content
Theme & Colors
Extract brand colors automatically from your scraped website, or reset to Tailore's default purple theme.
Widget Position
Click "Drag to Position" to move the widget, or "Reset" to restore default position
Recommended: 50-70 pixels
Default size of the chat window. Users can resize it by dragging the corner handle.
Allow users to resize the chat window by dragging the corner handle.
Launcher Behavior
Configure engagement cues for the chat bubble.
Show animated "Click to chat" hint for first-time visitors.
Widget Header
Leave empty to use business name
Messages
The first message users see when opening the chat
Leave empty for multilingual auto-detection
Text Formatting
Set default font, size, and colors for widget text. These can also be customized in Quick Edit Mode.
Default font for all widget text
Default font size for all widget text
Default text color for widget content
Proactive Message
Automatically open the chat widget and show a message after visitors spend time on your page.
Suggested Questions
Quick question buttons shown to users. Leave empty to auto-generate from FAQs.
FAQ Knowledge Base
These are the questions your chatbot can answer. Add, edit, or remove as needed.
Manage FAQs
Use AI to regenerate FAQs from your existing content. Recommended after:
- Updating your website content
- Adding or editing contact information
- Uploading new documents
- If current FAQs seem incorrect or outdated
Configure with AI
Describe how you want to change your chatbot. The agent will propose changes for your approval.
Default Response Mode
Click a mode to set it as the default. The diagram shows how each mode processes user questions.
FAQ Mode
✓ DEFAULT- Fuzzy matching against pre-generated FAQs
- No API calls - completely free
- Instant responses
- Best for common questions
AI Mode
✓ DEFAULT- Real-time ChatGPT responses
- Handles novel questions
- More conversational
- ~$0.001 per message
AI Response Settings
Choose speed vs quality for AI responses.
0 = precise, 2 = creative
Tokens (roughly words)
AI Guardrails
Control how your AI assistant communicates. These settings shape the personality and safety of responses.
Describe how your AI should communicate. This affects the personality and style of all AI responses.
AI System Prompt Template
This is the instruction sent to ChatGPT with every AI query. Placeholders like {business_name} are replaced with actual values.
Your Business Data (Auto-filled)
These values are automatically filled from your scraped content. Edit the prompt above to customize.
FAQ Generation Prompt
This prompt is used once when scraping your website to generate FAQs. Changes only take effect on re-scrape.
Note: To apply changes, use the Knowledge Base section below to re-scrape your website.
Knowledge Base
This is the context your AI uses to answer questions. You can view, edit, and expand it.
AI Context Limits
Control how much information is sent to ChatGPT per query. Lower values = faster responses, lower cost.
Number of FAQ pairs included in AI context
Number of services mentioned in context
Characters from current page included
Live Context Preview
See exactly what gets sent to ChatGPT when a user asks a question.
Live Chat Controls
Enable the live chat experience and decide if agents are surfaced for escalation.
Turn off to offer only AI/FAQ responses.
When enabled, users can request a human agent from the widget.
Allow AI to suggest handing off to a live agent when it cannot fully help, even if the button is hidden.
Business Hours
Configure when live chat agents are available.
Offline Messaging
Send email notifications when no agents are available.
Pre-Chat Form
Collect customer information before starting a live chat session.
Agent Routing
Configure how chat sessions are assigned to agents.
How to select which agent handles a new chat
Whether to automatically assign chats or let agents accept manually
Lead Capture Form
Collect visitor information during chat conversations.
Privacy & Consent
Set the rules for how the chatbot collects and processes user data.
Apply stricter data handling policies for EU visitors.
Show a consent dialog before users can start chatting.
Data Handling & Retention
Control how long conversations are stored and whether user IPs are anonymized.
How long to keep chat logs and conversation data.
Hash IP addresses before storing for privacy.
Webhooks
Configure webhooks to receive real-time notifications when events occur in your chatbot. Your server will receive POST requests with event data whenever the selected events happen.
Supported Events
message.received
When a user sends a message
session.started
When a new chat session begins
livechat.requested
When a user requests live agent
livechat.ended
When a live chat session ends
lead.captured
When a lead form is submitted