Acme Corp Analytics

Chatbot performance for acmecorp.com

Total Conversations
847
↑ 12% from last month
Messages
2,341
↑ 8% from last month
Avg Confidence
94%
↑ 3% improvement
Today
23
Active conversations

Popular Questions

Last 30 days
  • What are your business hours? 156×
  • How much does shipping cost? 98×
  • Do you offer refunds? 74×
  • Where are you located? 52×
  • How can I track my order? 41×

Response Quality

94%

Average Confidence Score

High confidence (>90%) 78%
Medium (70-90%) 18%
Low (<70%) 4%

Conversation Activity

Last 7 days
Mon Tue Wed Thu Fri Sat Sun

Widget Engagement

Last 30 days
1,234
Widget Opens
847
Conversations
68.6%
Message Rate
Proactive Triggers
312
Proactive Conversion
42.3%
Unique Sessions
956

AI Usage & Costs

Last 30 days
$12.47
Monthly Spend
1,847
AI Requests
~450
Avg Tokens/Request
Estimated Monthly
$14.50
Daily Average
$0.48
Balance
$87.53

Model Usage

GPT-4o-mini 94%
$0.15 / 1M input · $0.60 / 1M output
GPT-4o 6%
$2.50 / 1M input · $10.00 / 1M output

Recent Conversations

Live feed
  • #conv-8472 2 minutes ago

    "What's your return policy? I bought something last week and it doesn't fit."

    3 messages ✓ 96% confidence
  • #conv-8471 8 minutes ago

    "Do you ship internationally? I'm in Canada."

    2 messages ✓ 98% confidence
  • #conv-8470 15 minutes ago

    "What payment methods do you accept?"

    2 messages ✓ 99% confidence
  • #conv-8469 23 minutes ago

    "Can I schedule a call with your sales team?"

    4 messages → Escalated to live chat